DISCLAIMER
The designers and manufacturers of nurtureOne™ shall not accept responsibility or liability for any adverse effects suffered by the infant during or arising from the use of the Nesting cushion.
Customers are advised to carefully read and follow all usage instructions provided with the Nesting cushion. Failure to adhere to these instructions may result in improper use, which could potentially lead to adverse effects.
RETURNS, REFUNDS, AND SHIPPING
At nurtureOne, your satisfaction is our priority. Here are our policies regarding returns, refunds, and shipping:
Returns & Refunds
We offer a 7-day return policy on unused products. If you are unsatisfied with your purchase, you may return it within 7 days of delivery for a full refund. Please note that returned products must be unused and in their original condition, with all labels and stickers attached.
Returns Address
Products can be returned to either of the following addresses:
- 21 Hofmeyer Avenue, Kenridge, Durbanville, 7550
- 14 Linkoping Road, Rondebosch, Cape Town, 7700
Return Process
If you wish to return a product, you can either return it to one of the above addresses or courier it to either address. Please note that customers will bear the shipping cost of the return. Once we have received the returned product and confirmed that it meets our return eligibility criteria, we will issue a full refund.
Damaged Products
If you receive a damaged product, please notify us immediately and report the damage within 7 days of delivery. We will arrange for the return of the damaged product and investigate the cause of the defect. If we determine that the fault is due to production or packaging processes, we will replace the item or issue a full refund.
Guarantee
At nurtureOne, we stand behind the quality of our products. If you have any concerns, please contact us, and we will work to resolve them promptly.
Wrong Product Received
In the event of receiving the wrong product, please contact us immediately. We will rectify the mistake and cover any associated courier costs.
Availability Policy
Our provision of goods and services is subject to availability. If a product is unavailable, we will refund you in full within 30 days.
Cancellation of Order
Orders can be canceled before payment is made. If payment has been processed but the order has not yet been dispatched, cancellation is still possible. However, if the order was dispatched, courier fees will be deducted from the refund.
Shipping
Delivery Options and Pricing
nurtureOne offers nationwide delivery. Our courier fees are based on weight and distance, ensuring fair pricing for all customers.
Late Deliveries
While we strive for timely deliveries, unforeseen circumstances may occasionally cause delays. We appreciate your understanding in such situations.
Order Tracking
You can track your order using the provided tracking number. If there are any issues with the delivery, please contact us for assistance.
Missed Deliveries
If no one is available to receive the delivery, the courier company will arrange for a new delivery time. Please ensure someone is available during delivery hours or provide a suitable alternative address.
PRIVACY POLICY
Introduction
Welcome to nurtureOne (“we,” “our,” or “us”). We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2024.
What We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Usage Data: Information on how you use our website, including your IP address, browser type, and browsing behavior.
- Transaction Information: Details about purchases or transactions you make on our website.
- Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies (as detailed below).
We only collect personal information which visitors submit manually. Since this is an e-commerce website, information such as your name, work/home address, credit card information, and phone numbers will be required. Credit card and payment information won’t be stored in the system to increase security measures.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our website.
- To improve, personalize, and expand our website.
- To understand and analyze how you use our website.
- To develop new products, services, features, and functionality.
- To process transactions and manage your orders.
- To communicate with you, either directly or through one of our partners, including for customer service, updates, and marketing purposes.
- For internal record keeping.
- To improve our products and services.
- At your consent, to periodically send promotional emails about new products, special offers, or other information which we think you may find interesting.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Third-Party Services
We may share your personal information with third-party service providers who assist us in operating our website and conducting our business. These service providers are contractually obligated to protect your personal information and use it only for the services they provide to us.
Cookies Policy
Introduction
Our website www.nurtureone.co.za uses cookies to improve your browsing experience and provide personalized services. This Cookies Policy explains what cookies are, how we use them, and your choices regarding their use.
What Are Cookies?
Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.
Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionalities such as security, network management, and accessibility.
- Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This data helps us improve the website’s performance.
- Functional Cookies: These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personalized features.
- Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns.
How We Use Cookies
We use cookies to:
- Enhance your browsing experience by remembering your preferences and settings.
- Understand how you use our website and identify areas for improvement.
- Provide personalized content and recommendations.
- Deliver targeted advertising and measure its effectiveness.
Your Consent
When you first visit our website, you will see a cookies notice that informs you about our use of cookies. By continuing to use our website, you consent to our use of cookies as described in this policy. You can manage your cookie preferences through your browser settings at any time.
Managing Cookies
You can control and manage cookies in various ways. Most browsers allow you to block or delete cookies through their settings. However, if you choose to disable cookies, some features of our website may not function properly.
Here are links to manage cookies in popular browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari
Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. If you would like a copy of the information held on you, please send your query to admin@nurtureone.co.za. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at admin@nurtureone.co.za. We will promptly correct any information found to be incorrect. Please tell us if you have any thoughts and suggestions about our privacy policy. We’ll be glad to listen to what you have to say at admin@nurtureone.co.za.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
nurtureOne
14 Linkoping Road, Rondebosch, Cape Town, South Africa
Email: enquiries@nurtureone.co.za
Telephone: +27 832901654
TERMS AND CONDITIONS
What We Do
nurtureOne is a company that provides babies with assistive device products.
Payment Options & Website Security
You can pay with your Visa and MasterCard credit cards or via bank transfer (EFT) into nurtureOne’s bank account. Bank account details will be provided at checkout.
Credit Card Acquiring and Security
nurtureOne uses Payfast to process credit card payments. Payfast is a secure payment gateway that supports payments from major banks in South Africa. Payfast uses advanced security measures to protect your information, including secure socket layer (SSL) encryption. No credit card details are stored on the website. Users may visit www.payfast.co.za to view their security certificate and security policy.
nurtureOne undertakes that it has taken all reasonable precautions to secure the credit card processing carried out to receive payment for goods sold on www.nurtureone.co.za. nurtureOne cannot be held responsible for security breaches occurring on your electronic device (Personal Computer or other electronic device used to browse the Website), which may result from the lack of adequate virus protection software or spyware that you may have inadvertently installed on your device.
Customer Details Separate from Card Details
nurtureOne will store customer details separately from card details, which are entered by you, the client, on Payfast’s secure site. For more details on Payfast, refer to www.payfast.co.za.
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
Your Privacy
When placing your order and/or creating your account, the e-commerce system will require personal information such as your name, delivery address, email address, phone number, and credit card details. We promise to keep this information private and it won’t be sold or made known to third parties.
Product Display on the Website
All product descriptions and prices are subject to change without notice and are not guaranteed. We reserve the right to modify or discontinue the product (or any part or content thereof) without notice at any time. We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the product.
Payment Agreement
By purchasing a product from nurtureOne, you agree to pay any and all charges associated with the purchased product. An agreement of sale between nurtureOne and you, the customer, is only valid once payment has been made and when we receive proof of payment. Until this point, all goods remain the property of nurtureOne.
Disclaimer
nurtureOne.co.za sells assistive device products for newborns. The use of any product bought from www.nurtureone.co.za is at the purchaser’s risk. You (the customer, purchaser, user) indemnify and hold nurtureOne harmless against any loss, injury, or damages which may be sustained as a result of using the products sold on the website.
To our best efforts and knowledge, nurtureOne tries to ensure that the website and product information is accurate and up to date. Additionally, it is our objective that all the products promoted on our site cause no harm to our customers, to animals, and the environment. Nevertheless, humans are prone to technical errors. Therefore, we cannot accept any responsibility for the accuracy or completeness of information provided on the website.
We also cannot accept responsibility for any adverse reactions that any of our products may cause. We have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety.
Copyright
You may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the consent of nurtureOne.
Customer Feedback
Please note that all customer feedback given to nurtureOne shall be considered the property of nurtureOne. This includes all customer communication, testimonials, and contact information. By releasing this information to nurtureOne, you are hereby giving nurtureOne the non-exclusive, worldwide, perpetual, irrevocable, royalty-free, and unlimited right to reproduce, modify, publish, translate, and distribute such material in any way deemed appropriate by the management of nurtureOne.
Country of Domicile
This website is governed by the laws of South Africa, and nurtureOne chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: nurtureOne, 14 Linkoping Road, Rondebosch, Cape Town, South Africa.
Changing the Terms and Conditions
nurtureOne may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company Information
This website is run by nurtureOne based in Cape Town, South Africa.
Contact Information
Telephone: +27 832901654
Email: enquiries@nurtureone.co.za
Updated: 10 June 2024
